Policies
Effective Date: 01/11/25
Neil Robertson Plumbing is committed to protecting your privacy. This policy explains how we handle any personal data we may collect when you visit our website.
1. Information We Collect
We do not collect personal information directly from visitors to our website.
The only data collected is via Google Analytics, which helps us understand how people use the site (e.g., pages visited, time spent, device type). This information is anonymous and cannot be used to identify you.
2. Cookies
We use Google Analytics cookies to collect basic usage data about how our website is being accessed and used.
You can control or disable cookies at any time through your browser settings.
3. Data Sharing
We do not share, sell, or rent your data to any third parties.
Google may process your data as part of their analytics service. For details, see Google’s Privacy Policy.
4. Contact
If you have any questions about this privacy policy or how we use data, please contact:
Neil Robertson Plumbing
Terms of Service
Our plumbing services are provided according to agreed schedules and estimates. Customers are responsible for providing accurate information and ensuring safe access to the property.
Service & Work Guarantee
We stand behind our work. Any plumbing repairs or installations performed by our team come with a guarantee for workmanship. If issues arise due to our service, we will address them promptly at no extra cost.
Safety & Liability
We prioritize safety. Our plumbers follow industry-standard safety procedures. The customer is responsible for ensuring safe working conditions on-site. We are not liable for pre-existing property damage unrelated to our service.
Scheduling & Cancellations
Appointments must be scheduled in advance. Cancellations or reschedules should be communicated at least 24 hours prior. Late cancellations may incur a fee.
Environmental & Sustainability
We strive to use eco-friendly materials and water-saving products wherever possible. We properly dispose of all plumbing waste in accordance with local regulations.